But I just got a I-15 Pro.
Grandson came out to set it up for, & in the past it's took him 15 minutes or less. He spent around 2 hours on this. (he was too hard headed to read any help articles, hummf, wonder where he got that from?)
There's a few things I like better than the 12 pro I had, but not many.

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You couldn't possibly know the whole story with only half the facts.