We had tickets to the bills game last year and the game was cancelled....had no issue getting the money back. The ONLY issue we had was with the effing airlines..refused to refund. The hotel and the game tickets no problem at all.....Were going to see Tony Bennett that spring and went through the ticket office...routed back through Ticketmaster. Concert was cancelled got our money back as well but it did take some push and annoying calls from me to get it back......Yes they are a bad apple, but we very rarely use them...like once a year...on a rare year 2 times.