No one here-certainly including me-knows what personal issues are at play here. So-there are two ways to respond:
1) take a negative view such as your response:
"But one has to ask why something that has to do with family or friends seems to be going on for many days, and the solution means the player has to miss his team obligations and remain with family and friends. Is he is the ONLY one who can handle the situation?"
2) A more positive approach such as:
"I choose to give the player the benefit of doubt until I know otherwise."
Without knowing any facts I will always choose the latter.
