Life is tough, nearly impossible for non-tech people...

I understand that most of you, probably all of you, know of no one in the 'very' non-tech category. I do, however. My sister and a cousin. Neither has a clue how to get 'online' or what that even means. Soooooo, I get a lot of phone calls.

Got one this morning. My cousin needed to make an appointment at Quest Diagnostics.... just a simple blood test (not sure what kind). She stopped by the nearest Quest but they wouldn't give her an appointment 'in person'. It had to be done online. My cousin doesn't own a computer or a smartphone... she's never been online. She's heard of the internet but hasn't got a clue what it is. She informed the people at Quest of that fact. It didn't matter. She was told "You'll have to find someone to help you". This from the receptionist AT Quest Diagnostics.

It's hard for me to wrap my brain around the fact that receptionists at medical facilities are incapable of making an appointment for a patient. Does that seem to you like a skill requirement beyond the capabilities of a receptionist? So I got to thinking -

My sister and cousin have got a big problem. Damn near everything I do these days is 'online'. And I do the same for my sister and my cousins.... but making an appointment? That's a new one for me. - JamesJM