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It never fails, DTV hits it out of the park again.......

July 14, 2016 05:37AM
So, here I sit having my second cup of coffee waiting for a 8:00 am to 12:00 noon appointment for a DTV technician to show up so he can deliver and install another equipment upgrade.

We just had DTV (per their own decision) change out our only 4 year old dish for a new more up to date one when all I wanted was for them to move the one we had up a foot or so (it was mounted on the side of the house about 5 feet up the wall) so it would meet a new fire equipment access code.

Here's how it all started, a while back we received our advance notification of automatic billing for the ST like we have for some 23 years now. Due to my curiosity land local of around 150 miles north of LA, whether or not we will be able to see all the RAMS games via LA network channels ( we do have the grandfathered in LA network lineup of channels) or on our Bakersfield local network affiliate stations.
No where have I been able to find any info on will we or wont we.

Yesterday I set aside the time to contact DTV figuring it would be a lengthy conversation and it was, almost 2 hours of very productive communication with two advisors.
Being with DTV for almost 24 years carries a lot of weight from what they tell us, being in the top 4 or 5 % of bill payers seems to be a customers group they don't want to lose, or at least they seem to want to keep that group happy.
After I explained that I didn't know if I even need the ST this season with the NFL moving to have no blackouts scheduled again this year the DTV technician agreed. He got authorization from his team leader and arranged to have our account credited the monthly amount for the cost of the ST through the season. That makes the 4th year in a row that they have been very generous with their approach and conclusion.

The phone technician finished it off with telling us we were also now eligible for an equipment upgrade so that's what we are waiting for right now, in fact they just called and said they would be here within the hour AWESOME!
Four new top of the line receivers with the geni thing whatever it is, he said it should improve every aspect of what we now have so being happy already just doesn't seem to satisfy them lol3
If all this wasn't enough he closed our conversation out with a oh yeah by the way, I found another perk available and I'll be reducing you monthly fee by $15 a month for 12 months because of agreeing to another 2 years of commitment of DTV, like we were going anywhere anyway, that one was easy.

Needless to say DTB can rest easy when it comes to any satisfaction concerns, we knew we were happy already and this just seals the deal.

Happy Happy. thumbs up



RAM23
The Original HERD©
Dedicated Rams Fans
SubjectAuthorViewsPosted

  It never fails, DTV hits it out of the park again.......

RAM23556July 14, 2016 05:37AM

  oh snap.....

Ramsrule271July 14, 2016 07:03AM

  AH HA... that explains it...

JamesJM335July 14, 2016 07:07AM

  Ah yes... the JamesJM Direct TV wars continue...

sstrams316July 14, 2016 07:11AM

  That was the best thread ever

LesBaker295July 14, 2016 08:31AM

  Ah... good times...

sstrams297July 14, 2016 08:33AM

  I will never let RamRock forget that

LesBaker287July 14, 2016 08:57AM

  No, Les, cuz knowing RamRock I'm sure..

sstrams311July 14, 2016 09:00AM

  It's not easy

LesBaker301July 14, 2016 09:09AM

  Can't say I remember that one...

sstrams312July 14, 2016 10:09AM

  Google it

LesBaker304July 16, 2016 07:28AM

  If its the...

sstrams266July 16, 2016 08:44AM

  That's the one

LesBaker273July 16, 2016 11:40AM

  I'll have to remember that..

sstrams282July 16, 2016 12:06PM

  All you need to say is

LesBaker295July 16, 2016 01:22PM

  Good Lord! I Most Certainly...

Ram Rock281August 05, 2016 11:01AM

  I dunno how I missed that one...

sstrams247August 05, 2016 11:06AM

  No, You Didn't Want To See That Post...

Ram Rock277August 05, 2016 11:19AM

  Now that was worth viewing...!

sstrams277August 05, 2016 12:55PM

  Re: Now that was worth viewing...!

Ram Rock264August 05, 2016 05:52PM

  That's pretty much it

LesBaker248August 05, 2016 01:48PM

  BandT For Sure But I Think Wv...

Ram Rock266August 05, 2016 05:55PM

  You aren't fooling anyone

LesBaker284August 06, 2016 02:14PM

  LMAO! I wish I could throw.....

RAM23285July 15, 2016 05:30AM

  hmmmmm.....they came out for install

ferragamo79258July 22, 2016 01:34PM

  LMAO - now come on Jimmy

RamUK277July 23, 2016 09:15AM

  Like I mentioned in my......

RAM23313July 15, 2016 05:23AM

  Always good to see ya, 23.......!

sstrams267July 16, 2016 08:45AM

  Same here sst, I'm always.....

RAM23271July 17, 2016 05:09AM

  20 Years For Me Now 23! DirecTV is...

Ram Rock243August 05, 2016 11:11AM

  We probably signed up about......

RAM23274August 06, 2016 06:11AM

  Good To Hear From You...

Ram Rock238August 06, 2016 11:24AM

  Re: Good To Hear From You...

RAM23315August 07, 2016 04:50AM

  Sounds Like You Found...

Ram Rock226August 07, 2016 06:40PM

  hey RR

21Dog233August 07, 2016 04:59AM

  HeyBrother!...

Ram Rock237August 07, 2016 08:15AM

  Re: HeyBrother!...

21Dog220August 08, 2016 05:14AM