My experience..

I ordered a $100 guitar part.. showed it was delivered.. I never got it.. Sent in a resolution claim and they asked the carrier where he delivered it.. he didn't remember.. official USPS reply to my resolution claim was "we DELIVERED it somewhere.. that's all we're required to do"..

I shamed the seller (big corporation) into sending me another one..

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Friendship is like peeing your pants.. Everybody can see it, but only you can feel the warmth..