Great post DZ. I think you narrowed it down to the exact point very well. I agree as well that it seems like the "retention department" needs some attention.
"He who knows all the answers has not been asked all the questions."
- Confucius
“There are three things all wise men fear: the sea in storm, a night with no moon, and the anger of a gentle man.”
- Patrick Rothfuss
"With age comes wisdom, but sometimes age comes alone."
- Oscar Wilde
